Disclaimer

Full Disclaimer

Disclaimer: Oregon Water Damage Pros is a free service to assist homeowners in connecting with local service providers. All contractors/providers are independent and Oregon Water Damage Pros does not warrant or guarantee any work performed. It is the responsibility of the homeowner to verify that the hired contractor furnishes the necessary license and insurance required for the work being performed. All persons depicted in a photo or video are actors or models and not contractors listed on Oregon Water Damage Pros.

Same-day and 24/7 emergency services are subject to provider participation, location, technician availability, and demand. Availability is not guaranteed and may vary by market and appointment capacity.

Independent Contractor Status

Oregon Water Damage Pros is not a restoration contractor and does not perform water extraction, drying, mold remediation, sewage cleanup or repair work. Providers reached through this site operate independently, maintain their own businesses, and are solely responsible for the services they provide, including their pricing, their scheduling and the quality of their work.

Before work begins, ask any contractor for proof of licensing and insurance, ask for the scope in writing, and ask who will be on site. Verifying those details is the homeowner's responsibility.

No Warranty of Work Performed

No warranty is made regarding the work, materials, timeframe or results of any provider. Any warranty comes from the contractor you hire, not from this site. If a dispute arises about work performed, it is between you and that contractor.

Availability of Emergency Service

Emergency response depends on where you are, which providers cover that area, whether technicians are already committed to other losses, and how heavy call volume is during a storm, freeze or flood event. During widespread weather events, response times lengthen for everyone. The dispatcher will give you the realistic expectation for your address rather than a promise the network cannot keep.

Photographs, Videos and Testimonials

This site does not publish customer testimonials, star ratings, review counts or before-and-after photographs of specific projects, and it does not name individual technicians. Where an image or video appears in the future, the people shown are models or actors and are not contractors listed on this site.

Information Accuracy

Guides and service descriptions on this site are written to help homeowners understand a problem and ask better questions. They are general information only, not an inspection, a diagnosis of your property, or a professional opinion about a specific structure. Widely accepted facts are used without invented statistics, and no claim is made about how any particular insurance policy will respond to a claim.

Reporting a Problem With a Provider

If a provider reached through this site does not respond, does not explain the scope, or does not complete the work as described, call the line and say so. The report does not change the contract between you and that contractor, and it does not resolve a billing dispute, but it does affect whether that provider continues to receive calls from this network.

Before hiring any contractor, ask for proof of licensing and insurance, request the scope in writing, and confirm who will be on site. Those three questions prevent most disputes, and they are the homeowner's responsibility to ask rather than something this service can do on your behalf.

Emergency Situations

If anyone is injured, if water is near energized electrical equipment, if you smell gas, or if the building appears structurally unsafe, call 911 and follow the instructions of emergency personnel. Restoration work begins only once the scene is safe to enter.